Last updated: August 11, 2025
At KOMER, we value your privacy and are committed to protecting the personal data you entrust to us. This policy explains how we collect, use, store, and safeguard your information when you use our mobile app and services. Given that KOMER is currently in its MVP (Minimum Viable Product) phase, some features may not yet be available, and occasional service disruptions may occur.
The data controller for personal data is:
KOMER SARL, legally incorporated in Cameroon and operating under the trade name "KOMER."
We collect only the data necessary to provide our services, including:
• Identification info: name, phone number, email address
• Location data: delivery address, GPS position (for order tracking)
• Transaction info: order history, payment amounts, payment method
• Technical data: device type, OS, technical identifiers to ensure proper app functionality
• Account data: login credentials, OTP, language preferences
• Usage data: feedback, support requests, and activity related to KOMER KASH and KREDITS programs
Your data is used for the following purposes:
• Creating and managing user or vendor accounts
• Processing and tracking orders and deliveries
• Mobile payment processing (Orange Money, MTN MoMo, credit cards)
• Customer communication (notifications, emails, support)
• Improving our services (analytics, user feedback)
• Fraud prevention and compliance with legal obligations
• Managing the KOMER KASH and KREDITS loyalty program
Processing is based on:
• Your consent (during registration and app use)
• Contract performance (ordering and delivery)
• Legal obligations (tax and accounting)
• Our legitimate interest in improving service quality
Your data may be shared only with:
• Partner vendors and independent riders, strictly within the context of fulfilling your order
• Technical providers (hosting, payments, maintenance, security)
• Legal authorities upon request or in case of a verified dispute
KOMER does not sell or rent your personal data to third parties.
We apply technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure:
• Encrypted communications
• Secure OTP-based authentication
• Restricted data access to authorized personnel only
Your data is retained:
• For as long as you use the platform
• After account closure, archived for 3 years for compliance, fraud prevention, or dispute resolution
• Anonymous technical logs may be retained indefinitely for analytics and service improvement
Early deletion requests can be sent to info@komer.io and will be processed within 30 days.
Under applicable law, you have the right to:
• Access your data
• Rectify or update it
• Request deletion (under certain conditions)
• Object to or restrict processing
• Request data portability (on formal request)
To exercise your rights, email info@komer.io. We will respond within 30 days.
Technical cookies may be used to ensure proper app functionality. KOMER does not collect browsing data for advertising purposes at this stage.
This Privacy Policy may be updated. In case of significant changes, users will be notified via the app or email.
KOMER may analyze, aggregate, and anonymize certain data (e.g., order volume, delivery times, high-demand areas, traffic trends).
These data points cannot identify individuals and may be used to:
• Continuously improve services (performance analysis, logistics planning)
• Share insights with business partners in aggregated format (e.g., zone-based stats for vendors/logistics partners)
• Develop internal or B2B tools based on platform usage patterns
No identifiable personal data (name, phone number, address, individual order history, etc.) is sold, rented, or shared without explicit consent.
For any questions about this policy or your data:
Email: info@komer.io
Support: Via email only during the MVP phase (no in-app chat available at this time).
info@komer.io www.komer.io