Terms of Use – KOMER
Last Updated: August 2025
KOMER SARL is a company registered in Cameroon operating under the trade name "KOMER." KOMER is a mobile delivery application that allows users to order meals, medicines, and grocery products from KOMERçants.
1. Scope of the Platform
Currently, the app is active in Yaoundé and Douala. Some features may be limited or unavailable (no chat, certain operations processed manually, ongoing bug fixes). KOMER acts solely as a technology intermediary and does not directly provide products or transport services.
2. Eligibility and Account Creation
To use KOMER, you must be at least 18 years old, register with a valid phone number and OTP verification, and accept these Terms of Use and the Privacy Policy. Accounts are personal and non-transferable.
3. Available Services
Currently, KOMER allows users to view KOMERçant menus or catalogs, place and confirm orders online, pay via Mobile Money (Orange Money, MTN MoMo) or bank card (where available), and track deliveries via the KRIS system. Product availability is not guaranteed.
4. KOMERçant Requirements
KOMERçants must keep menus, prices, and stock up to date, prepare orders carefully and promptly, use only the KOMER KOMERçant dashboard, and not accept payments outside the app. KOMER may suspend a KOMERçant for non-compliance.
5. Rider Requirements
Riders are independent contractors who use the rider app to receive and complete orders and must comply with the law and performance standards. KOMER does not provide insurance or equipment (other than delivery bags).
6. Payments
All transactions are made via Mobile Money (Orange Money, MTN MoMo). Cash payments are not allowed. Payment is captured at the time of order. KOMERçant and rider payments are made after delivery according to KOMER's payment schedule.
7. Order Cycle
1. KOMERçant is selected and order placed. 2. Rider assigned via KRIS. 3. Real-time tracking. 4. Delivery and final payment confirmation. Target average delivery time: under 35 minutes, not guaranteed.
8. Cancellations, Modifications, and Refunds
Free cancellation before rider assignment. Possible fees after rider assignment. Refunds handled on a case-by-case basis. KOMER may cancel orders due to unavailability, force majeure, or technical issues.
9. Support and Disputes
Currently, support is only available by email: info@komer.io. KOMER acts as a mediator but requires proof for any claim.
10. Limitation of Liability
KOMER accepts no liability for the quality or safety of products sold, delays or incidents caused by traffic or third parties, rider conduct outside the app, or network outages or mobile payment failures. Maximum liability: the value of the affected order.
11. Platform Abuse
Prohibited actions include fraudulent orders or system misuse, harassment of riders, KOMERçants, or KOMER staff, and fraud to obtain rewards. Penalties: account suspension or deletion.
12. Data Protection
KOMER collects only the data necessary to provide the service. No sale of data to third parties. Data is stored securely in compliance with Cameroonian law.
13. Changes
KOMER may update these Terms without notice. Continued use of the app after changes constitutes acceptance.
14. Account Deletion
Users can request deletion of their account and all associated data directly in the KOMER app: Open the app → Profile → Settings → Delete Account → Confirm deletion. Once confirmed, your account and all personal information will be permanently deleted. For the Chauffeur KOMER app, please contact info@komer.io.